Getting it Right: A New Definition for NDIS Providers

Overview

Share your thoughts on the Getting It Right: A New Definition for NDIS Providers consultation 

In December 2023, the Independent Review of the National Disability Insurance Scheme (NDIS Review) recommended the Australian Government “develop and deliver a risk-proportionate model for the visibility and regulation of all providers and workers in the NDIS and strengthen the regulatory response to long-standing and emerging quality and safeguards issues”.  

In February 2024, the government established the NDIS Provider and Worker Registration Taskforce (the Taskforce) to provide expert advice on the design and implementation of the new graduated risk proportionate regulatory model proposed by the NDIS Review. 

Following extensive consultation with the disability community, the Taskforce advice was released on 2 August 2024. The Taskforce made several recommendations on a new regulatory model that will require further consultation with the disability community. The Taskforce recommended changes to the definition of an NDIS provider in the National Disability Insurance Scheme Act 2013 (NDIS Act), and registering providers within that definition.   

Changing the definition of an NDIS Provider will underpin the NDIS regulatory model, enabling the NDIS Quality and Safeguards Commission (NDIS Commission) to focus on registration of providers based on the risk of the supports they provide. This consultation seeks the views of the disability community, the sector and other members of the public on which providers should be required to register with the NDIS Commission to provide supports to NDIS participants in the new model. 

Consultation with the disability community is critical to the government’s decision making on the implementation approach for a new regulatory model for the NDIS. The information you provide during this consultation period is an important part of ensuring the government can make decisions about registration based on the way you use your supports.  

There will be other opportunities to engage with consultations on the design and implementation of the regulatory model proposed by the Taskforce. You may wish to check the Department of Health, Disability and Ageing consultation website for more updates. 

Have your say:  

This consultation focuses on the redesign of the legislative definition of an NDIS provider, as recommended by the Taskforce. 

The consultation paper builds upon the Taskforce advice and seeks feedback on the following key areas:  

1. Definition of an NDIS provider 

2. Impacts of a new provider definition on a new registration model 

3. Proposed obligations for registered NDIS providers 

There are 6 questions on areas of specific interest to assist you with your submission. These questions are a guide only. The department will review all submissions.  

How to provide your input:

The department is offering different ways to provide your input. You can decide what way bests work for you. You do not need to participate in all available options.   

1. Submissions: Everyone is invited to make a submission in the format that suits them (including written, video and pictures). You can provide a submission as an individual or organisation. Submissions can be made until 28 February 2026. 

• Provide answers to the consultation questions using the survey link below. 
• Upload a document, image or video using either the consultation survey link below, or emailing ndisregulation@health.gov.au. 

Should you require assistance to make a submission, would like to make a submission in an alternative format or have any questions about the consultation, please contact ndisregulation@health.gov.au.  

Accessibility  

Making the consultation accessible to all ensures that everyone can share their thoughts.

Written resources are available in Easy Read format. These resources are linked under relevant subheadings. They are also available individually and as a package in the Easy Read documents section.  

If you would like to answer the Easy Read questions using the survey, use the following link: NDIS provider definition consultation - Easy Read survey

There is also an Auslan video explaining the consultation paper and questions.  

Phone interpreting and translation services are available at no cost to participants. If you require interpreting, please contact ndisregulation@health.gov.au

If you are deaf or have a hearing or speech impairment contact the National Relay Service (NRS) by calling 13 36 77 then asking for 1800 880 052. 

If you are from a non-English speaking background you can use the Translating and Interpreting Service (TIS) by calling 13 14 50. 

The Disability Advocacy Support Helpline (the Helpline) provides short term phone-based disability advocacy support no matter where you live in Australia. 

To request disability advocacy support through the Helpline contact the Disability Gateway: 

• Call 1800 643 787, Monday to Friday, 8am to 8pm, or 

• Fill out the Contact Us Form. 

For emotional wellbeing support, please contact BlueKnot Foundation: https://blueknot.org.au/.