Application for Accreditation as a Service Provider

Closes 31 Jan 2030

Important Information

Thank you for your interest in applying for accreditation as a service provider for the Australian Government Hearing Services Program (the program). 

The Department of Health (the department) is responsible for managing and administering the program. Through the program, the department continues to work towards reducing the incidence and consequences of avoidable hearing loss in the Australian community by providing access to high quality hearing services and devices.

The program is responsible for ensuring that over 280 contracted service providers meet contractural and legislative requirements to protect client safety, provide quality outcomes, and monitor the efficient use of Government resources. 

All accredited and contracted service providers must comply with the Hearing Services Administration Act 1997 (the Act), the Hearing Services Program (Voucher) Instrument 2019 (Instrument), the current Service Provider Contract (the contract), and the Schedule of Service Items and Fees. It is important you review these documents prior to submitting your application.

Please review the above documents, provide your name and email address, and read the documentation checklist below before continuing the application. 


What is Accreditation?

Accreditation is the process of approving an entity to provide hearing services to the program clients. The Instrument establishes the criteria against which service providers are assessed for accreditation.

Section 15 of the Act allows the Minister to accredit entities as service providers under the program. Section 20 of the Act allows the Minister to engage an accredited service provider to provide hearing services to voucher-holders. A service provider which has been accredited and engaged to provide services is known as a contracted service provider. Only a contracted service provider may provide services to a voucher holder under the program.

Section 19(3) of the Instrument states the matters to which the Minister may have regard when considering to accredit an entity. These matters are:

(a) the standard of the service provided by the entity, including:

 (i) the competency of the qualified practitioners employed by the entity;

(ii) whether the entity has appropriate systems and processes in place to protect clients personal safety and health information;

(iii) the standard of the premises in which the services will be provided;  

(b) any other matters that might affect the standard or delivery or claiming of services.


Service Provider Contract

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You may find it useful to download or print a copy of the contract for your information as you complete your application form.  

1. What is your name?
2. What is your email address?

By providing an email address you will automatically receive an acknowledgement email after you submit your application.

Documentation Checklist

Please ensure you have the following documentation ready to upload as you complete your application

Applicant Details

  • Australian Securities and Investments Commission certificate of registration of a company (if the entity is a company)
  • Certificate of registration of trading name
  • An Australian Business Registry extract
  • Trust Deed (if the entity incorporates a Trust)

Competency of Practitioners

  • Current Practitioner Professional Body (PPB) membership certificate/s for Qualified Practitioners

Storage and Management of Client Records

  • A copy of the Cloud Provider Checklist (if using Cloud storage for client records)

Site Details and Standard of Premises

  • Certification for site ambient noise level measurements 
  • Certfication for equipment calibration

Financial Viability and Insurances

  • A statement from a business accountant acknowledging the financial viability of the business
  • Public liability insurance certificate
  • Professional indemnity insurance certificate
  • Work compensation insurance certificates (if applicable)

Note that there will be accompanying information to assist you with completing your application as you progress. You will be able to save your application and return to it at a later time. 

Any enquiries on completing the application form should be directed to the Hearing Program Management team on 1800 500 726 or