Support Coordination and Connection Consultation

Overview

About this consultation

The Australian Government has announced the introduction of a new commissioned National Disability Insurance Scheme (NDIS) Support Coordination and Connection (SCC) service from 1 July 2028. This service will replace the way NDIS participants currently receive support coordination services. The SCC service reform seeks to improve quality and service consistency, encourage innovation, and be more responsive to participant needs.

The Department of Health, Disability and Ageing and the National Disability Insurance Agency have developed early ideas about how the new SCC service could work. The final design will then be a decision for the Government.

Your feedback will help inform the design of the new SCC service.

Submissions for this consultation are open from 7 September 2026 to 2 October 2026.

Consultation Paper 

Consultation Paper – Support Coordination and Connection Reform – PDF

Consultation Paper – Support Coordination and Connection Reform – Word Document

Consultation Paper – Support Coordination and Connection Reform – Easy Read – PDF

Consultation Paper – Support Coordination and Connection Reform – Easy Read – Word Document

Consultation Paper – Support Coordination and Connection Reform – Auslan Video

Who should respond - to update

We want to hear from:

• People with disability, including NDIS participants
• Families, carers and kin of people with disability
• Disability representative organisations and advocates
• Disability support worker
• Disability service providers and associations
• Other service providers or organisations who may wish to deliver the new SCC service in the future

How to participate

You can:

• Upload a written submission
• Upload a video submission (including Auslan)