Care and Support Sector Code of Conduct Consultation - Easy to read version

Closed 10 Dec 2021

Opened 16 Nov 2021



The Australian Government wrote the Easy Read paper. When you see the word 'we', it means the Australian Government. 

We wrote this information in an easy to read way.

You can ask for help to read the paper. A friend, family member or support person may be able to help you.


The care and support sector provides
many different:

  • supports
  • services.

In the paper we just use the words:

  • 'the sector'

  • 'services'.


The sector has services for:

  • people with disability
  • older Australians
  • veterans.


Veterans are people who worked in the
defence forces, including the:

  • army
  • navy
  • air force.


The sector includes:


  • people


  • organisations.

 In the paper we just use the word ‘people’.


The sector helps everyone who uses the sector:

  • live their best lives safely 


  • do things for themselves.


What is the paper about?


Many services across the sector: 

  • work in the same way
  • use similar rules.

We want to change how rules work across the sector so they work well together.


This will help service providers that work in more than 1 area of the sector.


Service providers are businesses that support people, such as:

  • people with disability
  • older Australians
  • veterans


It will also make it easier for workers in different areas of the sector.


The National Disability Insurance Scheme (NDIS) is a way of providing support to people with disability around Australia.


The NDIS has a Code of Conduct.

In the paper we call it the NDIS Code.


A Code of Conduct is a list of rules about how people should behave.


People told us many rules in the NDIS Code would work well across the sector.

We used the rules from the NDIS Code to write a new Code of Conduct for the sector. 

Why your views matter

We want to find out what the community thinks about our new Code of Conduct.


In the paper we explain:


  • how you can tell us what you think


  • what is in our new Code of Conduct


  • how the new Code of Conduct would work.


How to tell us what you think

In the paper we:

  • explain some ideas

  • ask you questions.

You can tell us what you think by answering our questions.

You can find our questions in the paper.

Or you can find the questions in our easy to read questionnaire below.

You can answer the questions in the easy to read questionnaire.

Or you can:

Or you can send your answers to:

Worker Regulation Section

Department of Health

GPO Box 9848

Canberra ACT 2601

You don’t have to answer every question.

Please tell us what you think by midnight 10 December 2021.



  • Seniors
  • Carers and guardians
  • Non-government organisations
  • State government agencies
  • Commonwealth agencies
  • Contracted Service Providers
  • Aged care service providers
  • Aged care workforce
  • Aged care professionals


  • Home Care
  • Aged Care
  • Residential Aged Care