Response 268164660

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Tell us about you

1. What is your name? (Optional)

Name
Sandra Matrai

4. Do you give consent for your submission to be published in whole or in part?

Please select one item
Yes
No

5. Do you give consent for your name to be published?

Please select one item
Yes
No

6. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer receiving residential care
Aged care consumer receiving care at home
Family, representative and/or carer of consumer receiving residential care
Family, representative and/or carer of consumer receiving care at home
Aged care service provider - care at home
Aged care service provider - residential
Aged care worker/professional
Advocacy service
Peak body - consumers
Peak body - other
Other - please specify below
Please specify other role if not listed
Development officer of CHSP provider.

7. Where do you live, or where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
VIC
QLD
WA
SA
TAS
ACT
NT
Australia-wide

8. What is your location, or the location where your organisation operates? Please select all that apply.

Please select all that apply
Metropolitan
Regional
Rural / Remote

11. If you are an aged care service provider, please select all the types of care your service delivers.

Please select all that apply
Residential care
Home care
Commonwealth Home Support Programme services
Transition care
National Aboriginal and Torres Strait Islander Program services
Multi-purpose services
Innovative care services
Short term restorative care services

General comments about the draft Charter

12. Does the Charter cover what you think is important?

Please select one item
Yes
No

13. Does the introduction/preamble require clarification or any further information?

Please select one item
Yes
No

14. Should the Charter be phrased in the first person, 'I have the right to' or 'you have the right to'?

Please select one item
I have the right to
You have the right to
Comfortable with either

15. Are the rights in the draft Charter easy to understand?

Please select one item
Yes
No

16. Would you add any additional rights to the Charter?

Please select one item
Yes
No
If so, please provide details
Choose to change providers without penalty

18. Would you change any rights in the draft Charter?

Please select one item
Yes
No

Your final say

19. How else could consumers be made aware of their rights under a single Charter?

The preamble and rights should be separate pages an in much larger type for most seniors to access it comfortably, and to afford dropping of the preamble after some time has passed.
It MUST be given to consumer's as part of their care agreement - they need to be aware that they are in control and can change providers if not happy with the services they receive.