Response 684960228

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
No
Forbes/Bland Home Modification & Maintenance Service Inc

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
People from culturally and linguistically diverse (CALD) backgrounds
People who live in rural or remote areas
People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Metropolitan
Regional
Rural/Remote

8. If you are an aged care provider, please select all the types of care your service delivers.

Please select all that apply
Residential care
Home care
Commonwealth Home Support Programme services
Transition care
National Aboriginal and Torres Strait Islander Program services
Multi-purpose services
Innovative care services
Short term restorative care services

9. If you are an aged care service provider, which option below best describes the size of your organisation?

Please select one item
Small
Medium
Large
Very large

Questions about how service provider performance is assessed against the aged care draft standards

10. What are the features of the existing assessment and monitoring process that should be retained?

I think it weeds out those services not performing to the best of their ability and possibly frittering away government funding. However I also think it strengthens a service' governance practices etc

11. What are the features of the existing assessment and monitoring process that need to be changed?

I think it important to maintain on site assessments by the Quality Agency and regular financial reporting and checking. The amount of paperwork involved in the current system is still too onerous for a service provider.

Questions about the Options Proposed

12. Which option do you prefer? Please give reasons.

Please select one item
Option 1
Option 1 with Option 3
Option 2
Option 2 with Option 3
Other
Definitely all features common to all Options should be retained.
Consumers could be sent a survey periodically, ie annually, by the provider with the results reported as part of the annual report.
The most important information for the consumer is that the provider has a "good track record" and is fully qualified to perform the tasks required by the consumer.
Evidence that the consumer is happy and content with the standard of service being given by the provider

14. Will your preferred option/s maintain appropriate safeguards for consumers? Please explain your answer.

Any option should deliver appropriate and maintain appropriate safeguards for consumers otherwise there is no point in having assessments at all.

15. Will your preferred option/s decrease the regulatory burden on aged care organisations? Please explain your answer.

No, I don't think it will as organizations will still have to be assessed and rated by whomever and in whatever form to ensure that consumers receive the best service possible from their chosen provider.

Other Comments

16. Do you have any other comments or specific suggestions about the matters discussed in the Options Paper?

As has been stated in the Framework consultation paper, there is no one size fits all to the questions in either paper. Every service provider is different and has a different consumer base, staffing issues, geographical and financial issues. All that can be hoped for is that at the end of the process the government comes up with something acceptable to most providers and which is in the best interest of the consumer.
However it is done, each service provider needs to be assessed or graded so the consumer is comfortable in knowing that whomever they choose to deliver a service to them is fully qualified and will deliver the best possible.