Response 634595589

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Metropolitan
Regional
Rural/Remote

8. If you are an aged care provider, please select all the types of care your service delivers.

Please select all that apply
Residential care
Home care
Commonwealth Home Support Programme services
Transition care
National Aboriginal and Torres Strait Islander Program services
Multi-purpose services
Innovative care services
Short term restorative care services

9. If you are an aged care service provider, which option below best describes the size of your organisation?

Please select one item
Small
Medium
Large
Very large

Questions about how service provider performance is assessed against the aged care draft standards

11. What are the features of the existing assessment and monitoring process that need to be changed?

Unannounced support contacts. I believe that the industry has come far enough that this is no longer a necessity. A 24 or 48 hours notice period would be sufficient. Desktop audits could be also done for better performing facilities.
The disparity between auditors and their interpretation and at times, their decision making based on their own values as opposed to evidence based practice. This has improved but there is still much work to be done.

Questions about the Options Proposed

12. Which option do you prefer? Please give reasons.

Please select one item
Option 1
Option 1 with Option 3
Option 2
Option 2 with Option 3
Other
A single approach would allow for better resource allocation for the Agency and service providers alike.
I expect that this will be easier for residential services to adopt as they are far more used to the process. Other aged care services would get used to it soon enough - the proposed changes also make the accreditation process more equitable.
Benchmarking within larger organisations would also be more easily achieved if compliance is sought through one process.

14. Will your preferred option/s maintain appropriate safeguards for consumers? Please explain your answer.

Yes. Consumers and their families want a nice warm bed, friendly staff and a facility that cares about them, not just for them. I believe that the proposed process will ensure that. I believe the easiest and best way for consumer satisfaction measurement is that all facilities must commit (perhaps as mandatory) to validated consumer satisfaction measurement tools. This would give the agency and providers meaningful data in terms of consumer engagement.

15. Will your preferred option/s decrease the regulatory burden on aged care organisations? Please explain your answer.

It streamlines the process for all sectors.