Response 128938925

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
People from culturally and linguistically diverse (CALD) backgrounds
People who live in rural or remote areas
People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Metropolitan
Regional
Rural/Remote

8. If you are an aged care provider, please select all the types of care your service delivers.

Please select all that apply
Residential care
Home care
Commonwealth Home Support Programme services
Transition care
National Aboriginal and Torres Strait Islander Program services
Multi-purpose services
Innovative care services
Short term restorative care services

9. If you are an aged care service provider, which option below best describes the size of your organisation?

Please select one item
Small
Medium
Large
Very large

Questions about how service provider performance is assessed against the aged care draft standards

10. What are the features of the existing assessment and monitoring process that should be retained?

Assessment against transparent outcome based criteria

11. What are the features of the existing assessment and monitoring process that need to be changed?

The assessment process is too heavily dependent upon documentation that in reality many staff and organisations do not follow. The assessment needs to be more reflective of review of actual performance ... observation of practices, feedback from residents and relatives.

The over reliance on 'spot checks' is draconian and counter productive. No other sector is subjected to such nonsense and there is no evidence to reflect that unannounced visits achieve anything. The overwhelming majority of aged care homes have remained compliant and accredited and would do so without unannounced visits which are merely a political point scoring exercise.

Questions about the Options Proposed

12. Which option do you prefer? Please give reasons.

Please select one item
Option 1
Option 1 with Option 3
Option 2
Option 2 with Option 3
Other

14. Will your preferred option/s maintain appropriate safeguards for consumers? Please explain your answer.

Any accreditation process will provide appropriate safeguards. No-one questions the difference between hospital accreditations, even though the options are vastly different.

It is more important for the agencies to act when serious non-compliance is identified and not continually allow poor performing approved providers to continue on in the industry.

15. Will your preferred option/s decrease the regulatory burden on aged care organisations? Please explain your answer.

I would hope so but this is dependent upon what criteria is included, what evidence is required, the frequency of monitoring and the attitude of the accrediting agency.