Introduction
2. Do you give consent for your submission to be published in whole or in part?
Please select one item
(Required)
Radio button:
Ticked
Yes
Radio button:
Unticked
No
Details about you
3. Are you answering on behalf of an organisation?
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
4. Where do you live or where is your organisation based?
Please select one item
Radio button:
Ticked
NSW
Radio button:
Unticked
Vic
Radio button:
Unticked
Qld
Radio button:
Unticked
WA
Radio button:
Unticked
SA
Radio button:
Unticked
Tas
Radio button:
Unticked
ACT
Radio button:
Unticked
NT
More details about you
8. What role best describes you?
Please select one item
Radio button:
Unticked
Aged care consumer
Radio button:
Ticked
Family and/or carer for an aged care consumer
Radio button:
Unticked
Aged care worker/professional
Radio button:
Unticked
Aged care advocate
Radio button:
Unticked
Clinician/geriatrician
Radio button:
Unticked
Health worker/professional
Radio button:
Unticked
Other
If other, please specify
and also an Aged Care Nurse
Questions about accreditation and monitoring compliance of residential aged care services
11. Do you think that processes to accredit and monitor residential aged care services are effective?
| Accreditation process Yes, always Radio button: Not checked Yes, always | Accreditation process Yes, mostly Radio button: Not checked Yes, mostly | Accreditation process Yes, sometimes Radio button: Not checked Yes, sometimes | Accreditation process No Radio button: Checked No | Accreditation process Don’t know Radio button: Not checked Don’t know |
| Monitoring process Yes, always Radio button: Not checked Yes, always | Monitoring process Yes, mostly Radio button: Not checked Yes, mostly | Monitoring process Yes, sometimes Radio button: Checked Yes, sometimes | Monitoring process No Radio button: Not checked No | Monitoring process Don’t know Radio button: Not checked Don’t know |
12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?
Please select one item
Radio button:
Unticked
Yes, always
Radio button:
Unticked
Yes, mostly
Radio button:
Unticked
Yes, sometimes
Radio button:
Ticked
No
Radio button:
Unticked
Don’t know
13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
14. Do you think these sanctions are effective?
Please select one item
Radio button:
Unticked
Yes, always
Radio button:
Unticked
Yes, mostly
Radio button:
Unticked
Yes, sometimes
Radio button:
Ticked
No
Radio button:
Unticked
Don’t know
15. What features of the existing assessment and monitoring process should be retained?
Retain assessment & monitoring processes
* Unannounced visits
* The 44 criteria for the accreditation process
* The 44 criteria for the accreditation process
16. What features of the existing assessment and monitoring process should be changed?
Change assessment & monitoring
* More frequent unannounced visits, and more penalties for falling foul of the criteria on such a day
* Consumer representatives on the accreditation panel that visits RACF for the 3 day visit per 3yrs
* AIN, EN & RN representatives on the accreditation panel that visits RACF for the 3 day visit per 3yrs
* Consumer representatives on the accreditation panel that visits RACF for the 3 day visit per 3yrs
* AIN, EN & RN representatives on the accreditation panel that visits RACF for the 3 day visit per 3yrs
Questions about complaints
17. Have you made a complaint about a residential aged care service in the last 10 years?
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
Never made a complaint
25. Please identify why a complaint has not been made.
Please select all that apply
Checkbox:
Unticked
No reason to make a complaint
Checkbox:
Unticked
Didn't know how to
Checkbox:
Ticked
Too much effort required
Checkbox:
Unticked
Fear of retribution for making a complaint
Checkbox:
Ticked
No confidence in the handling of a complaint
26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?
Note: this question is included for organisations and those individuals who have not made a complaint
Make the process and the existence of the Aged Care Complaints Commissioner more publicly well-known, and publicly accessible and easier to use.
Many family members do not know how to make a complaint and/or find the process too onerous, too bureaucratic.
Many family members do not know how to make a complaint and/or find the process too onerous, too bureaucratic.