Introduction
2. Do you give consent for your submission to be published in whole or in part?
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(Required)
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Yes
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No
Details about you
3. Are you answering on behalf of an organisation?
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Yes
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No
4. Where do you live or where is your organisation based?
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NSW
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Vic
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Qld
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WA
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SA
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Tas
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ACT
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NT
City/Town
Redacted text
More details about you
8. What role best describes you?
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Aged care consumer
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Family and/or carer for an aged care consumer
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Aged care worker/professional
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Aged care advocate
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Unticked
Clinician/geriatrician
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Health worker/professional
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Other
9. Do you identify with any of the following special needs groups? Please select all that apply.
Please select all that apply
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People from Aboriginal and/or Torres Strait Islander communities
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Ticked
People from culturally and linguistically diverse backgrounds
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Ticked
People who live in rural or remote areas
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Ticked
People who are financially or socially disadvantaged
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Ticked
Veterans
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People who are homeless, or at risk of becoming homeless
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Unticked
Care-leavers
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Parents separated from their children by forced adoption or removal
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Unticked
Lesbian, gay, bisexual, transgender and intersex people
Questions about accreditation and monitoring compliance of residential aged care services
11. Do you think that processes to accredit and monitor residential aged care services are effective?
| Accreditation process Yes, always Radio button: Not checked Yes, always | Accreditation process Yes, mostly Radio button: Not checked Yes, mostly | Accreditation process Yes, sometimes Radio button: Not checked Yes, sometimes | Accreditation process No Radio button: Checked No | Accreditation process Don’t know Radio button: Not checked Don’t know |
| Monitoring process Yes, always Radio button: Not checked Yes, always | Monitoring process Yes, mostly Radio button: Not checked Yes, mostly | Monitoring process Yes, sometimes Radio button: Not checked Yes, sometimes | Monitoring process No Radio button: Checked No | Monitoring process Don’t know Radio button: Not checked Don’t know |
12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Unticked
Don’t know
13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?
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Yes
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No
14. Do you think these sanctions are effective?
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Yes, always
Radio button:
Unticked
Yes, mostly
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Ticked
Yes, sometimes
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No
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Unticked
Don’t know
15. What features of the existing assessment and monitoring process should be retained?
Retain assessment & monitoring processes
Spot visits
16. What features of the existing assessment and monitoring process should be changed?
Change assessment & monitoring
Not allowing the management teams of organizations to change staffing levels when the assessment team arrives
Questions about complaints
17. Have you made a complaint about a residential aged care service in the last 10 years?
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Yes
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No
Details on your complaint
18. In what year did you make your complaint? Please specify the year or 'Don't remember'
Year of complaint
2014
19. Who did you make the complaint to?
Please select all that apply
Checkbox:
Ticked
Aged care staff
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Ticked
Management
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Unticked
Commonwealth department
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Unticked
State/territory department
Checkbox:
Unticked
Elected official
Checkbox:
Unticked
Aged Care Complaints Commissioner
Checkbox:
Unticked
State or territory health complaints entity
Checkbox:
Unticked
Police
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Unticked
Other
If other, please specify
The union
20. Did you experience difficulty finding information about:
| Who to direct complaints to Yes Radio button: Checked Yes | Who to direct complaints to No Radio button: Not checked No |
| The complaints handling process Yes Radio button: Checked Yes | The complaints handling process No Radio button: Not checked No |
21. Where did you go to find information about making a complaint?
If other, please specify
Work colleagues
22. How satisfactorily was the complaint addressed in terms of the following:
| Time taken to resolve Completely satisfactory Radio button: Not checked Completely satisfactory | Time taken to resolve Mostly satisfactory Radio button: Not checked Mostly satisfactory | Time taken to resolve Unsatisfactory Radio button: Checked Unsatisfactory |
| Clarity of process Completely satisfactory Radio button: Not checked Completely satisfactory | Clarity of process Mostly satisfactory Radio button: Not checked Mostly satisfactory | Clarity of process Unsatisfactory Radio button: Checked Unsatisfactory |
| Personnel handling the complaint Completely satisfactory Radio button: Not checked Completely satisfactory | Personnel handling the complaint Mostly satisfactory Radio button: Not checked Mostly satisfactory | Personnel handling the complaint Unsatisfactory Radio button: Checked Unsatisfactory |
| Clarity of communication Completely satisfactory Radio button: Not checked Completely satisfactory | Clarity of communication Mostly satisfactory Radio button: Not checked Mostly satisfactory | Clarity of communication Unsatisfactory Radio button: Checked Unsatisfactory |
23. Describe the complaint and how it was handled.
Description of complaint handling
Was in regard to patient care.
Nurse practices were not professional
Nurse practices were not professional
24. How could your complaint have been better handled?
Suggestions for improvement
Within a time frame
Additional comments
27. Do you have anything else that you would like to contribute to the Review?
Additional comments
Staff are to afraid of complaining to any department in case they lose there job or are treated unfairly in the workplace.
I reported unprofessional conduct of a nurse and then became the victim of bullying.
I had to resign my position because of the toll it took on my health.
I reported unprofessional conduct of a nurse and then became the victim of bullying.
I had to resign my position because of the toll it took on my health.