Response 504423759

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Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
NSW
Ticked Vic
Qld
WA
SA
Tas
ACT
NT
City/Town
Redacted text

More details about you

8. What role best describes you?

Please select one item
Aged care consumer
Family and/or carer for an aged care consumer
Aged care worker/professional
Aged care advocate
Clinician/geriatrician
Health worker/professional
Ticked Other
If other, please specify
Aged Care Trainer/Facilitator former enrolled nurse in Aged Care

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Ticked Yes, mostly Yes, sometimes No Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Ticked Yes
No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don’t know

15. What features of the existing assessment and monitoring process should be retained?

Retain assessment & monitoring processes
thoroughness of audit

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
Instead of appointments being made for accreditation staff to attend facilities it should be random knock on the door we are here to assess/audit. When facilities are given a specific date for accreditation team to visit, facilities are presented as they should be for the purpose of accreditation rather than if you had unannounced visits for accreditation =true issues would be picked up.

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

Please select all that apply
No reason to make a complaint
Didn't know how to
Too much effort required
Ticked Fear of retribution for making a complaint
Ticked No confidence in the handling of a complaint

26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?

Note: this question is included for organisations and those individuals who have not made a complaint
there should be a process that skips management in facilities and allows staff to make complaints and/or raise concerns

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
When are staff who work in aged care going to be given a decent pay rise that recognises and respects the work they do. Personal Care Assistants should be paying registration like nurses so they can be struck of a register and not be allowed to work in the industry again Why is there a mentality that we have to drag the older persons out of bed before breakfast, i have heard stories of staff showering dressing clients up to 6=7 clients in 1 hour-1 1/2 hours. Where is the respect and dignity for our older human beings. What is going to be done about the increase in older /younger people with dementia. Staff need correct training for managing difficult behaviors. Why is aged care staffing and clients ignored. It is okay to have ideas in writing but whoever is responsible in the relevant departments really need to meet and talk to the people who do these jobs. Too Too sad