Introduction
2. Do you give consent for your submission to be published in whole or in part?
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(Required)
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Yes
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No
Details about you
3. Are you answering on behalf of an organisation?
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Yes
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No
4. Where do you live or where is your organisation based?
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NSW
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Vic
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Qld
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WA
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SA
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Tas
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ACT
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NT
City/Town
Redacted text
More details about you
8. What role best describes you?
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Aged care consumer
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Family and/or carer for an aged care consumer
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Aged care worker/professional
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Aged care advocate
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Clinician/geriatrician
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Health worker/professional
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Other
If other, please specify
Aged Care Trainer/Facilitator former enrolled nurse in Aged Care
Questions about accreditation and monitoring compliance of residential aged care services
11. Do you think that processes to accredit and monitor residential aged care services are effective?
| Accreditation process Yes, always Radio button: Not checked Yes, always | Accreditation process Yes, mostly Radio button: Checked Yes, mostly | Accreditation process Yes, sometimes Radio button: Not checked Yes, sometimes | Accreditation process No Radio button: Not checked No | Accreditation process Don’t know Radio button: Not checked Don’t know |
| Monitoring process Yes, always Radio button: Not checked Yes, always | Monitoring process Yes, mostly Radio button: Not checked Yes, mostly | Monitoring process Yes, sometimes Radio button: Not checked Yes, sometimes | Monitoring process No Radio button: Checked No | Monitoring process Don’t know Radio button: Not checked Don’t know |
12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?
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Yes
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No
14. Do you think these sanctions are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
15. What features of the existing assessment and monitoring process should be retained?
Retain assessment & monitoring processes
thoroughness of audit
16. What features of the existing assessment and monitoring process should be changed?
Change assessment & monitoring
Instead of appointments being made for accreditation staff to attend facilities it should be random knock on the door we are here to assess/audit.
When facilities are given a specific date for accreditation team to visit, facilities are presented as they should be for the purpose of accreditation rather than if you had unannounced visits for accreditation =true issues would be picked up.
When facilities are given a specific date for accreditation team to visit, facilities are presented as they should be for the purpose of accreditation rather than if you had unannounced visits for accreditation =true issues would be picked up.
Questions about complaints
17. Have you made a complaint about a residential aged care service in the last 10 years?
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Yes
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No
Never made a complaint
25. Please identify why a complaint has not been made.
Please select all that apply
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No reason to make a complaint
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Unticked
Didn't know how to
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Too much effort required
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Fear of retribution for making a complaint
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Ticked
No confidence in the handling of a complaint
26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?
Note: this question is included for organisations and those individuals who have not made a complaint
there should be a process that skips management in facilities and allows staff to make complaints and/or raise concerns
Additional comments
27. Do you have anything else that you would like to contribute to the Review?
Additional comments
When are staff who work in aged care going to be given a decent pay rise that recognises and respects the work they do.
Personal Care Assistants should be paying registration like nurses so they can be struck of a register and not be allowed to work in the industry again
Why is there a mentality that we have to drag the older persons out of bed before breakfast, i have heard stories of staff showering dressing clients up to 6=7 clients in 1 hour-1 1/2 hours.
Where is the respect and dignity for our older human beings.
What is going to be done about the increase in older /younger people with dementia. Staff need correct training for managing difficult behaviors.
Why is aged care staffing and clients ignored. It is okay to have ideas in writing but whoever is responsible in the relevant departments really need to meet and talk to the people who do these jobs. Too Too sad
Personal Care Assistants should be paying registration like nurses so they can be struck of a register and not be allowed to work in the industry again
Why is there a mentality that we have to drag the older persons out of bed before breakfast, i have heard stories of staff showering dressing clients up to 6=7 clients in 1 hour-1 1/2 hours.
Where is the respect and dignity for our older human beings.
What is going to be done about the increase in older /younger people with dementia. Staff need correct training for managing difficult behaviors.
Why is aged care staffing and clients ignored. It is okay to have ideas in writing but whoever is responsible in the relevant departments really need to meet and talk to the people who do these jobs. Too Too sad