Introduction
2. Do you give consent for your submission to be published in whole or in part?
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(Required)
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Yes
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No
Details about you
3. Are you answering on behalf of an organisation?
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Yes
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No
4. Where do you live or where is your organisation based?
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NSW
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Vic
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Qld
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WA
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SA
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Tas
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ACT
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NT
City/Town
Maitland
More details about you
8. What role best describes you?
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Aged care consumer
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Family and/or carer for an aged care consumer
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Aged care worker/professional
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Aged care advocate
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Clinician/geriatrician
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Health worker/professional
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Other
If other, please specify
aged person living in own home.
Questions about accreditation and monitoring compliance of residential aged care services
11. Do you think that processes to accredit and monitor residential aged care services are effective?
| Accreditation process Yes, always Radio button: Not checked Yes, always | Accreditation process Yes, mostly Radio button: Not checked Yes, mostly | Accreditation process Yes, sometimes Radio button: Checked Yes, sometimes | Accreditation process No Radio button: Not checked No | Accreditation process Don’t know Radio button: Not checked Don’t know |
| Monitoring process Yes, always Radio button: Not checked Yes, always | Monitoring process Yes, mostly Radio button: Not checked Yes, mostly | Monitoring process Yes, sometimes Radio button: Checked Yes, sometimes | Monitoring process No Radio button: Not checked No | Monitoring process Don’t know Radio button: Not checked Don’t know |
12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?
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Yes
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No
14. Do you think these sanctions are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
Questions about complaints
17. Have you made a complaint about a residential aged care service in the last 10 years?
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Yes
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No
Never made a complaint
25. Please identify why a complaint has not been made.
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No reason to make a complaint
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Didn't know how to
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Too much effort required
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Fear of retribution for making a complaint
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No confidence in the handling of a complaint