Introduction
2. Do you give consent for your submission to be published in whole or in part?
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(Required)
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Yes
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No
Details about you
3. Are you answering on behalf of an organisation?
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Yes
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No
4. Where do you live or where is your organisation based?
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NSW
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Vic
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Qld
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WA
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SA
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Tas
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ACT
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NT
City/Town
peakhurst, 2210
More details about you
8. What role best describes you?
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Aged care consumer
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Family and/or carer for an aged care consumer
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Aged care worker/professional
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Aged care advocate
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Clinician/geriatrician
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Health worker/professional
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Other
9. Do you identify with any of the following special needs groups? Please select all that apply.
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People from Aboriginal and/or Torres Strait Islander communities
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People from culturally and linguistically diverse backgrounds
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People who live in rural or remote areas
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People who are financially or socially disadvantaged
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Veterans
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People who are homeless, or at risk of becoming homeless
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Care-leavers
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Parents separated from their children by forced adoption or removal
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Lesbian, gay, bisexual, transgender and intersex people
Questions about accreditation and monitoring compliance of residential aged care services
11. Do you think that processes to accredit and monitor residential aged care services are effective?
| Accreditation process Yes, always Radio button: Not checked Yes, always | Accreditation process Yes, mostly Radio button: Not checked Yes, mostly | Accreditation process Yes, sometimes Radio button: Not checked Yes, sometimes | Accreditation process No Radio button: Not checked No | Accreditation process Don’t know Radio button: Checked Don’t know |
| Monitoring process Yes, always Radio button: Not checked Yes, always | Monitoring process Yes, mostly Radio button: Not checked Yes, mostly | Monitoring process Yes, sometimes Radio button: Not checked Yes, sometimes | Monitoring process No Radio button: Not checked No | Monitoring process Don’t know Radio button: Checked Don’t know |
12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?
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Yes
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No
14. Do you think these sanctions are effective?
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Yes, always
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Yes, mostly
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Yes, sometimes
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No
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Don’t know
15. What features of the existing assessment and monitoring process should be retained?
Retain assessment & monitoring processes
as a person that has only become a user of My Aged Care very recently, I don't feel I'm familiar enough with the assessments and monitoring processes to provide a usefull commentary.
16. What features of the existing assessment and monitoring process should be changed?
Change assessment & monitoring
as a person that has only become a user of My Aged Care very recently, I don't feel I'm familiar enough with the assessments and monitoring processes to provide a usefull commentary.
Questions about complaints
17. Have you made a complaint about a residential aged care service in the last 10 years?
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Yes
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No
Never made a complaint
25. Please identify why a complaint has not been made.
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No reason to make a complaint
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Unticked
Didn't know how to
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Too much effort required
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Unticked
Fear of retribution for making a complaint
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Unticked
No confidence in the handling of a complaint
26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?
Note: this question is included for organisations and those individuals who have not made a complaint
as a person that has only become a user of My Aged Care very recently and no need to complain, I don't feel I'm familiar enough with the complaints processes to provide a usefull commentary.
Additional comments
27. Do you have anything else that you would like to contribute to the Review?
Additional comments
as a person that has only become a user of My Aged Care very recently, I can say my experience so far has been positive. I was referred to MyAgedCare through the St George Hospital Community Nursing Department, after requiring their assistance. My initial contact with My Aged Care, via phone and my personal interview with an assessor, has been extremely positive and helpful.