Response 1059135404

Back to Response listing

Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
Ticked NSW
Vic
Qld
WA
SA
Tas
ACT
NT
City/Town
peakhurst, 2210

More details about you

8. What role best describes you?

Please select one item
Ticked Aged care consumer
Family and/or carer for an aged care consumer
Aged care worker/professional
Aged care advocate
Clinician/geriatrician
Health worker/professional
Other

9. Do you identify with any of the following special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
People from culturally and linguistically diverse backgrounds
People who live in rural or remote areas
People who are financially or socially disadvantaged
Ticked Veterans
People who are homeless, or at risk of becoming homeless
Care-leavers
Parents separated from their children by forced adoption or removal
Lesbian, gay, bisexual, transgender and intersex people

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Yes, mostly Yes, sometimes No Ticked Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Yes, sometimes No Ticked Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
No
Ticked Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Yes
Ticked No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
No
Ticked Don’t know

15. What features of the existing assessment and monitoring process should be retained?

Retain assessment & monitoring processes
as a person that has only become a user of My Aged Care very recently, I don't feel I'm familiar enough with the assessments and monitoring processes to provide a usefull commentary.

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
as a person that has only become a user of My Aged Care very recently, I don't feel I'm familiar enough with the assessments and monitoring processes to provide a usefull commentary.

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

Please select all that apply
Ticked No reason to make a complaint
Didn't know how to
Too much effort required
Fear of retribution for making a complaint
No confidence in the handling of a complaint

26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?

Note: this question is included for organisations and those individuals who have not made a complaint
as a person that has only become a user of My Aged Care very recently and no need to complain, I don't feel I'm familiar enough with the complaints processes to provide a usefull commentary.

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
as a person that has only become a user of My Aged Care very recently, I can say my experience so far has been positive. I was referred to MyAgedCare through the St George Hospital Community Nursing Department, after requiring their assistance. My initial contact with My Aged Care, via phone and my personal interview with an assessor, has been extremely positive and helpful.