Request for Revalidated Services

A voucher entitles a program client to a set range of subsidised services. In rare situations a client may need a service that has already been used on their voucher. If the client’s circumstances have changed significantly, and requirements are met, providers can request a Revalidated Service for a specific service, either a Reassessment or a Refitting. 

A request for a Revalidated Service will only be processed if all mandatory fields (marked with 'Required') are completed and the required supporting evidence is submitted. 

Practitioners must select the most appropriate reason and indicate the service item they intend on claiming. There are two reasons for requesting a Revalidated Service:

1. Reason A – Reassessment is required due to a significant deterioration in hearing (thresholds have permanently deteriorated by 15dB or more at two or more frequencies between 500Hz and 4000Hz in at least one ear).
2. Reason B – Client is eligible for refitting under the Eligibility Criteria for Refitting (ECR)  guidelines and a device fitting has already been claimed against the current voucher.

Revalidated Services are only allowed when the legislative requirements have been met and the revalidated service approved by the program, before the service is provided to the client. 

All Revalidated Services are valid for 3 months following their approval. The Approval email will advise the expiry date. Services must be completed before the expiry date.  

Refitting must be with the devices of the same category and style as those proposed in your submitted Request. 

Revalidated Services must comply with Program Requirements and are subject to compliance monitoring.