Streamlined Consumer Assessment for Aged Care

Closed 11 Feb 2019

Opened 10 Dec 2018


In the 2018-19 Budget, the Government announced that it will design and implement a new framework for streamlined consumer assessments for all aged care services, to be delivered by a new national assessment workforce from 2020.  The measure addresses an issue identified in the Legislated Review of Aged Care 2017 (Tune Review), that there is duplication and inefficiency within the current assessment process.

A new assessment framework will streamline and improve the consumer experience of aged care assessments, better supporting senior Australians to access all aged care services from entry level home support to home care packages and residential care.

The Department has released a discussion paper to consult on a streamlined assessment model and seek the views of stakeholders and interested parties, including those representing consumers, assessment services, aged care providers and the health and aged care workforce.

Why We Are Consulting

Your feedback is sought on key design elements to inform the development of a streamlined consumer assessment model for aged care, including:

  • streamlining entry processes through My Aged Care;
  • ensuring the quality of assessment services;
  • ensuring that assessment better supports senior Australians to remain independent in their homes;
  • managing aged care assessment in remote areas; and
  • linking vulnerable older people to additional support.

How to provide your views

Interested parties are invited to provide feedback via the online survey below.  The discussion paper is available to download (see Related Documents below).  


  • Aboriginal and Torres Strait Islander People
  • Seniors
  • Carers and guardians
  • Families
  • Aged care professionals
  • Aged care workforce
  • Non-government organisations
  • State government agencies
  • Health professionals
  • Community groups
  • Contracted Service Providers
  • Aged care service providers


  • Dementia
  • Home Care
  • Aged care services
  • Residential Aged Care
  • Short-Term Restorative Care
  • Policy Development