CHSP 2022-23 Extension Readiness Survey

Closed 2 Aug 2021

Opened 22 Jul 2021


On 11 May 2021, the Australian Government announced changes to the Commonwealth Home Support Programme (CHSP) to help position the aged care sector as it moves towards a new support at home program commencing in July 2023. The new program will replace the CHSP, Home Care Packages, Short-Term Restorative Care, and residential respite programs.

To prepare for these future reforms, CHSP grant agreements will be extended for one year from 1 July 2022 to 30 June 2023, with most CHSP providers transitioning to payment in arrears. This will mean providers will move from quarterly payments in advance for funded outputs, to monthly  payments for outputs delivered. For more information, please see the CHSP Payment in Arrears and Unit Pricing Factsheet.

Why your views matter

As transitioning to payment in arrears will be a significant change for many CHSP providers, the Department of Health is conducting this survey to understand providers' current situation, business practices and readiness for change.

Survey instructions

Please be aware this survey may take up to 45 minutes to complete. The survey has a ‘save and return’ feature which allows you to save your responses and return later to complete. However, you will need to complete your responses for all questions with no errors before you can go back or forward a page.

We understand you may not be able to answer all of the questions. For example, some questions may only be suitable for your organisations CEO to answer. Please answer all the mandatory questions to the best of your knowledge.

Attached below is a pdf version of the CHSP Extension Readiness Survey to enable organisations gather relevant information prior to completion. Please ensure the final response is submitted online via the survey link below. Online submissions will enable the department to accurately collate survey responses.

If you have any questions regarding the survey, please email


We're committed to your privacy. Please be assured that any answers you give in response to questions in this survey will only be used for the intent and purpose of informing program design and provider support. They will not be used for any other purposes such as compliance or auditing. The aggregate and de-identified information will be used to inform policy decisions and will be considered by the CHSP 2022-23 Extension Working Group.

What happens next

This information will be used to support the work of the CHSP 2022-23 Extension Working Group. 


  • Aged care service providers


  • Aged Care