SSD Performance Report: 1 July - 31 December 2023

Under the Commonwealth Home Support Programme (CHSP) grant agreement, Sector Support and Development (SSD) providers are required to submit a Performance Report to the Department of Health and Aged Care (Department) bi-annually.

This performance report will be used to gather information that may inform future policy, allow for targeted consultation and analyse demand for services as aged care reforms are implemented. It is not intended to communicate changes to SSD policy.

Tips to reporting online:

• You will need your organisation’s 2023-24 Activity Work Plan (AWP) to complete this report.
• All questions marked as 'required' must be completed prior to progressing to the next page and/or saving your progress.
• The progress of your report can be saved once you have successfully completed a page with no errors in any fields.
• If you choose to save your progress and come back later, a save and return link will be sent to your email address. If you do not receive the link, your organisation may have firewall settings in place. You should contact your IT area in the first instance.
• Once you have completed the report, you will be sent an email with a Submission ID. Please retain this for your organisation’s records.
• Free text is optional unless otherwise stated in the question.

Issues with completing report or clarification needed:

• Please post your question in the relevant topic on the SSD Community of Practice if it has not already been answered.
• If you are uncomfortable posting your question on the SSD Community of Practice, please escalate the issue to your Funding Arrangement Manager or to CHSPCompliance@health.gov.au
• For any other queries unrelated to this report, please contact your Funding Arrangement Manager (FAM).