Proposed new mandatory training manual for aged care volunteers

Overview

We want to hear from volunteers, Volunteer Managers and providers who engage with volunteers in the aged care sector about a proposed mandatory training manual for volunteers.

This initiative is part of the new Aged Care Act and ensures all volunteers have the skills and knowledge to support older people safely and respectfully.

Your feedback is essential and will help shape the development of the training manual.  

About the mandatory training manual

Volunteers play a vital role in the lives of older people. To ensure volunteers are supported and confident in their roles, the new Aged Care Act requires them to be appropriately trained.

The proposed mandatory training manual will outline the minimum training requirements for all aged care volunteers. It will ensure training is consistent and helps volunteers understand their responsibilities under the new rights-based legislation.

We proposed that the manual will cover 5 key training topics: 

• Code of Conduct for Aged Care 

• Serious Incident Response Scheme

• complaints and feedback   

• elder abuse awareness and advocacy pathways   

• understanding diversity and inclusion.

Get involved

• Read the consultation paper - linked below
• Provide feedback in our online survey by 12 September. 

You can also email your submission or feedback to agedcarevolunteer@health.gov.au or post it to:

Rose van Dijk
Aged Care Volunteering Policy
GPO BOX 9848
BRISBANE QLD 4001

For translating and interpreting services, call 131 450.  

To use the National Relay Service, visit nrschat.nrscall.gov.au/nrs or call 1800 555 660.