A voucher entitles a program client to a set range of subsidised services. In rare situations a client may need a service that has already been used on their voucher. If requirements are met, providers can request a Revalidated Service. A service provider should only request a Revalidated Service if the client’s circumstances have changed significantly and this service is required before their current voucher expires.
A request for a Revalidated Service will only be processed if all mandatory fields (marked with 'Required') are completed and submitted, including any required evidence.
Practitioners must select the most appropriate reason and indicate the service item they intend on claiming. There are two reasons for requesting a Revalidated Service:
Revalidated Services are only allowed when the legislative requirements have been met and the request approved by the program, prior to the service being provided and claimed. Requests for a Revalidated Service due to exceptional circumstances cannot be approved.
Section 43 of the Hearing Services Program (Voucher) Instrument 2019