Contracted Service Provider Transition Readiness Self Assessment Tool (SAT) - 2020

Closed 15 Mar 2020

Opened 13 Feb 2020


Contracted Service Providers (providers) are responsible for ensuring compliance with the requirements of the Australian Government Hearing Services Program (the program).

The Self Assessment Tool (SAT) is a compulsory, annual, online questionnaire for providers to check compliance with the contractual and legislative requirements of the program (refer to the Service Provider Contract (the contract), clause 16.8). This SAT will assist providers to check their readiness for the end of the 6-month provider transition period for the new Hearing Services Program (Voucher) Instrument 2019 (the instrument) and the new contract. Providers must be compliant with all new program requirements from 1 April 2020.

A summary report, compiled from de-identified data, will be published on the program website in mid 2020.

Providers should be aware that references to the Hearing Services Administration Act 1997 (the Act) include the instrument and references to the contract include the Schedule of Service Items and Fees (the Services Schedule).


  • Contracted Service Providers


  • Hearing