Response 991658646

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
Ticked No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Ticked Aged care consumer, including family and/or carer
Ticked Aged care service provider
Ticked Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Ticked Other - please specify below
Text box to add other roles
a group of services and consumers

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
Ticked People from Aboriginal and/or Torres Strait Islander communities
Ticked People from culturally and linguistically diverse (CALD) backgrounds
Ticked People who live in rural or remote areas
Ticked People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
VIC
Ticked QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Metropolitan
Ticked Regional
Rural/Remote

8. If you are an aged care service provider, please select all the types of care your service delivers.

Please select all that apply
Residential care
Ticked Home care
Ticked Commonwealth Home Support Programme services
Ticked Transition care
Ticked National Aboriginal and Torres Strait Islander Program services
Ticked Multi-purpose services
Innovative care services
Ticked Short term restorative care services

9. If you are an aged care service provider, which option below best describes the size of your organisation?

Please select one item
Small
Ticked Medium
Large
Very large

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know
Text box for suggestions about improving consumer outcomes
affordable services ,consumer consulted about cost - in rural areas Communication between consumer and service provider about service delivery and the use of simplified written words/text Communication -account for particular needs-visual impaired, sight and limited technology -skills and devices in the older age group of consumers.. Sensitive and Respectful of consumers culture, family practices

11. Are the organisation statements and requirements in the draft standards achievable for providers?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know
Suggestions - are organisational statements and requirements achievable
transparency of information about accreditation of a aged care or related sector provider for the consumer to review

12. Are the draft standards measurable?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know

13. Are there any gaps in the draft standards? If so, what are they?

Please select one item
Ticked Yes
No
Text Box for gaps in draft standards
Draft Standard 2 Consumer outcome - flexibility in regard to review of needs goals or preferences of the consumer For all 8 Standards -Communication between consumer and the service- Consumer should receive a written form about any changes ,care plan ,staff, introduction of new cost. So to understand and have informed choice about decision they make..

14. Is the wording and the intent of the draft standards clear?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know

Specific suggestions about each draft standard

16. Do you have any specific suggestions in relation to draft Standard 1: Consumer dignity, autonomy and choice? If so, what are they?

Text box Standard 1 Consumer dignity, autonomy and choice
communication- written, simplified account for particular needs visual impaired and technology - little or no skills and none or old devices

17. Do you have any specific suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers? If so, what are they?

Text box suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers
communication- written, simplified account for particular needs to visual impaired and technology - little or no skills and old or no devices

18. Do you have any specific suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care? If so, what are they?

Text box suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care
Communication- written, simplified account for particular needs to visual impaired and technology - little or no skills and old or no devices

19. Do you have any specific suggestions in relation to draft Standard 4: Delivering lifestyle services and supports? If so, what are they?

Text box suggestions in relation to draft Standard 4: Delivering lifestyle services and supports
Living in rural areas consumer have little choice- the need to be flexible so consumer can engage in social activities.

20. Do you have any specific suggestions in relation to draft Standard 5: Service environment? If so, what are they?

Text box - specific suggestions in relation to draft Standard 5: Service environment
Rural - Flexibility of delivery of service

21. Do you have any specific suggestions in relation to draft Standard 6: Feedback and complaints? If so, what are they?

Text box suggestions in relation to draft Standard 6: Feedback and complaints
transparency -feedback ,resolution and fairness and openness for discussion and follow through by the service to the consumer and memo to go to all who use the service

22. Do you have any specific suggestions in relation to draft Standard 7: Human resources? If so, what are they?

Text box suggestions in relation to draft Standard 7: Human resources
Consistency of service -protocol about what is required by a service if their workforce /staff are unable to deliver a service.

23. Do you have any specific suggestions in relation to draft Standard 8: Organisational governance? If so, what are they?

Text box - suggestions in relation to draft Standard 8: Organisational governance
That a consumer sit on the organisations governing body

Other Comments

24. Do you have any other comments or suggestions about the draft standards?

Text box - any other comments or suggestions
a simplified written version for discussion with consumers about consulting on the standards and options. would have made this a much easier consultation.