Response 985193573

Back to Response listing

Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
Ticked No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Ticked Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Ticked Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
Ticked VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Ticked Metropolitan
Ticked Regional
Rural/Remote

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know
Text box for suggestions about improving consumer outcomes
1. Consumer Dignity and Respect -Provision for people to exercise real choice in times they rise, have personal care, eat mealtimes etc within reason. Maintain "empowerment" NOT "disempower" with system full of regulations. -Ensure consumers from CALD have access to interpreter services for contracts, care plan & review NOT just use family, staff, cleaner etc. -Need to acknowledge and respect individual cultural / religious practises but facilities don't have to practise. -Allow acceptable risk – dignity of risk. All Residential Aged Care Facility RACFs have locked doors removing opportunities for residents to move freely in and out doors. Locked doors is a 'one size fits all'. Need greater use of assistive technology – bracelets etc for people at risk. 2. Ongoing Assessment and Planning -CALD issue - Interpreter must be provided when plans are being developed, updated and for assessments. 3. Delivering personal care and/or clinical care -Exercising Preferences - Not practised in reality. Times for rising, personal care shower, breakfast. ? evening showers so person may get up / get dressed in the morning at leisure. 5. Service environment Consumers can move freely within the service environment, including both indoor and outdoor areas - Cannot identify any RACF that has this ability, especially at the front door. Sometimes into a court yard – others are locked. Home Care Package - Another example is where a family decide that a person cannot be left alone in his/her own home to present a definite RACF placement. Elder Abuse case. 6. Feedback and complaints Barriers- Cognitive or communications barriers must be overcome with support representatives. -Communications aids or other interpreters to facilitate communication. - CALD Interpreter offered because if family are used they may have their own agenda and may not provide an objective and accurate translation. 7. Human resources - Skilled workforce minimal certification ? Disability / aged care sector. Must be competent in communicating spoken and written English with clear annunciation so consumers can understand. - Home Care - Aids – staff should have a general understanding of all aids. In particular they need to know how to assist people with their hearing aids. - All staff should have basic understanding of dementia and that all abilities / clinical presentations vary despite dementia. Not use the 'D' word to excuse themselves or others for excluding the person from having a 'voice' in his/her own care. MOOC run by Uni Tas are excellent for all levels of staff and backgrounds. Understanding / Preventing Dementia 8 week online free course.

11. Are the organisation statements and requirements in the draft standards achievable for providers?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know
Suggestions - are organisational statements and requirements achievable
Refer Q.10

12. Are the draft standards measurable?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
No
Ticked Don't know
Text box - suggestions are draft standards measurable
Greater consumer involvement in the assessment process. More frequent ongoing opportunities to gather input from consumers > 10% ie. gather data quarterly or more frequently from all consumers

13. Are there any gaps in the draft standards? If so, what are they?

Please select one item
Ticked Yes
No
Text Box for gaps in draft standards
Refer Q.10.

14. Is the wording and the intent of the draft standards clear?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know

15. Are any draft standards or requirements NOT relevant to the following services? If so, please provide details below.

Text box reason why stanard is not relevant
Some clinical and direct care items are not relevant to some auxiliary services.

Specific suggestions about each draft standard

16. Do you have any specific suggestions in relation to draft Standard 1: Consumer dignity, autonomy and choice? If so, what are they?

Text box Standard 1 Consumer dignity, autonomy and choice
Ensure the following issues are covered. -Provision for people to exercise real choice in times they rise, have personal care, eat mealtimes etc within reason. Maintain "empowerment" NOT "disempower" with system full of regulations. -Ensure consumers from CALD have access to interpreter services for contracts, care plan & review NOT just use family, staff, cleaner etc. -Need to acknowledge and respect individual cultural / religious practises but facilities don't have to practise. -Allow acceptable risk – dignity of risk. All Residential Aged Care Facility RACFs have locked doors removing opportunities for residents to move freely in and out doors. Locked doors is a 'one size fits all'. Need greater use of assistive technology – bracelets etc for people at risk.

17. Do you have any specific suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers? If so, what are they?

Text box suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers
Ensure the following issues are covered. 2. Ongoing Assessment and Planning -CALD issue - Interpreter must be provided when plans are being developed, updated and for assessments.

18. Do you have any specific suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care? If so, what are they?

Text box suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care
Ensure the following issues are covered. 3. Delivering personal care and/or clinical care -Exercising Preferences - Not practised in reality. Times for rising, personal care shower, breakfast. ? evening showers so person may get up / get dressed in the morning at leisure.

19. Do you have any specific suggestions in relation to draft Standard 4: Delivering lifestyle services and supports? If so, what are they?

Text box suggestions in relation to draft Standard 4: Delivering lifestyle services and supports
No.

20. Do you have any specific suggestions in relation to draft Standard 5: Service environment? If so, what are they?

Text box - specific suggestions in relation to draft Standard 5: Service environment
Ensure the following issues are covered. 5. Service environment Consumers can move freely within the service environment, including both indoor and outdoor areas - Cannot identify any RACF that has this ability, especially at the front door. Sometimes into a court yard – others are locked. Home Care Package - Another example is where a family decide that a person cannot be left alone in his/her own home to present a definite RACF placement. Elder Abuse case.

21. Do you have any specific suggestions in relation to draft Standard 6: Feedback and complaints? If so, what are they?

Text box suggestions in relation to draft Standard 6: Feedback and complaints
Ensure the following issues are covered. 6. Feedback and complaints Barriers- Cognitive or communications barriers must be overcome with support representatives. -Communications aids or other interpreters to facilitate communication. - CALD Interpreter offered because if family are used they may have their own agenda and may not provide an objective and accurate translation.

22. Do you have any specific suggestions in relation to draft Standard 7: Human resources? If so, what are they?

Text box suggestions in relation to draft Standard 7: Human resources
Ensure the following issues are covered. 7. Human resources - Skilled workforce minimal certification ? Disability / aged care sector. Must be competent in communicating spoken and written English with clear annunciation so consumers can understand. - Home Care - Aids – staff should have a general understanding of all aids. In particular they need to know how to assist people with their hearing aids. - All staff should have basic understanding of dementia and that all abilities / clinical presentations vary despite dementia. Not use the 'D' word to excuse themselves or others for excluding the person from having a 'voice' in his/her own care. MOOC run by Uni Tas are excellent for all levels of staff and backgrounds. Understanding / Preventing Dementia 8 week online free course. - Education on Elder Elder Abuse awareness for providers and all staff. Identification of signs. Processes for reporting suspected abuse. “Let's stop dressing up elder abuse as family conflict”

23. Do you have any specific suggestions in relation to draft Standard 8: Organisational governance? If so, what are they?

Text box - suggestions in relation to draft Standard 8: Organisational governance
Address complexity and inconsistencies across services with costs and contracts. - Cost Transparency - Contract consistency

Other Comments

24. Do you have any other comments or suggestions about the draft standards?

Text box - any other comments or suggestions
These are from rough notes I had prepared for the Forum (10/04/17). It was a privilege to participate and I appreciate the opportunity to comment further online. Thank you. Catherine Zuluaga