Response 799169637

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
Ticked No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Ticked Other - please specify below
Text box to add other roles
Nearly qualify for aged care services and carer for a parent from a distance.

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
Ticked People from culturally and linguistically diverse (CALD) backgrounds
Ticked People who live in rural or remote areas
People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
Ticked VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Metropolitan
Regional
Ticked Rural/Remote

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know

11. Are the organisation statements and requirements in the draft standards achievable for providers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know
Suggestions - are organisational statements and requirements achievable
Accessing services in rural and remote areas are difficult and costly, particularly when staff and agencies are not based locally or have little wisdom about what is available locally.

12. Are the draft standards measurable?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know
Text box - suggestions are draft standards measurable
People with dementia who continue to live at home and whose family members live far away, need much more time and patient case managers to engage with them to develop their trust first, prior to identifying needs and recommending services. Service providers seem to be rushed and put pressure on workers to accomplish assessments and care plans within short time frames which scare and confuse older people who live on their own and suffer varying degrees of dementia resulting in reluctance to access services and they then reject much needed support services. This puts further pressure on their own ageing children, who are also in need of services, but are too busy caring for parents, their own families and still trying to bring in an income to survive. Agencies need to have the scope to be flexible in their service delivery and be truly client focused to be effective instead of pushing their own in house services to meet their own economies of scale targets.

13. Are there any gaps in the draft standards? If so, what are they?

Please select one item
Ticked Yes
No
Text Box for gaps in draft standards
Time and patience to be truely client focused and consumer driven as well as flexible and creative to meet local needs.

14. Is the wording and the intent of the draft standards clear?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know
Text box for suggestions about how wording and intent could be improved
A lot more marketing is needed using a wide range of local and creative strategies to get information to current and potential consumers and thier time poor Carers.

Specific suggestions about each draft standard

16. Do you have any specific suggestions in relation to draft Standard 1: Consumer dignity, autonomy and choice? If so, what are they?

Text box Standard 1 Consumer dignity, autonomy and choice
Provide more skilled case managers who are given the time and have the patience to engage with and support people with dementia who continue to live in their homes to develop their care plans with dignity, choice and autonomy over what is provided to them.

17. Do you have any specific suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers? If so, what are they?

Text box suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers
Note comments made previously

18. Do you have any specific suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care? If so, what are they?

Text box suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care
As above

19. Do you have any specific suggestions in relation to draft Standard 4: Delivering lifestyle services and supports? If so, what are they?

Text box suggestions in relation to draft Standard 4: Delivering lifestyle services and supports
As above and greater focus needs to be given to community engagement - not merely in home service delivery. Agencies are too service, rather than client, focused.

20. Do you have any specific suggestions in relation to draft Standard 5: Service environment? If so, what are they?

Text box - specific suggestions in relation to draft Standard 5: Service environment
As above

21. Do you have any specific suggestions in relation to draft Standard 6: Feedback and complaints? If so, what are they?

Text box suggestions in relation to draft Standard 6: Feedback and complaints
When feedback is given flexibility to be responsive is not evident as workforce is too casulised and staff time is limited particularly for lower level package care clients, whose need is often great, but they have excepted low level care to get off wait lists and get something at all.

22. Do you have any specific suggestions in relation to draft Standard 7: Human resources? If so, what are they?

Text box suggestions in relation to draft Standard 7: Human resources
The casulised workforce who are striving to get as many shifts to survive means the standards in this section tend to be compromised.

23. Do you have any specific suggestions in relation to draft Standard 8: Organisational governance? If so, what are they?

Text box - suggestions in relation to draft Standard 8: Organisational governance
Agencies try and are well intentioned but are too far removed from the coal face (as are policy makers and bureaucrats) to really understand the needs and demands at the service delivery level to effectively achieve this standard.

Other Comments

24. Do you have any other comments or suggestions about the draft standards?

Text box - any other comments or suggestions
The intent of the policy is good, but the practical implementation in a manner that achieves the standards and intent has a long way to go. Collaboration and partnerships rather than competition at the local level needs to be supported. Big is often not better, but local credibility and transparency of service delivery is far more effective in flexibly meeting needs. Agencies need to be locally available and visible to be valued, responsive and seen to have local credibility.