Response 285442526

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
Ticked No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Ticked Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
Ticked NSW
VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Ticked Metropolitan
Regional
Rural/Remote

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know
Text box for suggestions about improving consumer outcomes
Timely access to care trumps all other outcomes without this being included the other outcomes swiftly become irrelevant.

11. Are the organisation statements and requirements in the draft standards achievable for providers?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don't know

12. Are the draft standards measurable?

Please select one item
Ticked Yes, always
Yes, mostly
Yes, sometimes
No
Don't know

13. Are there any gaps in the draft standards? If so, what are they?

Please select one item
Ticked Yes
No
Text Box for gaps in draft standards
Timely access for services - a maximum time frame, for some of my patients they are required to wait upwards of a year to receive needed home care services. It's to long and more often then not they are provided no time frame to receive services which leads to despair. Making any other outcome swiftly irrelevant. Restrictions upon discrimination of services reluctance to engage with terminally ill people. I work in palliative care and frequently see services depict real reluctance to work with the terminally ill when there are other clients on hand.

14. Is the wording and the intent of the draft standards clear?

Please select one item
Ticked Yes, always
Yes, mostly
Yes, sometimes
No
Don't know

Specific suggestions about each draft standard

16. Do you have any specific suggestions in relation to draft Standard 1: Consumer dignity, autonomy and choice? If so, what are they?

Text box Standard 1 Consumer dignity, autonomy and choice
Recommended timeframes to access services. Or if this is impossible realistic estimated timeframes for access when inquiring about home care packages. At the moment when a consumer/carer contacts My Aged Care they are informed that there is no timeframe for access. This often leads to families optimistically hoping that a high level package is a few days or weeks away. Rather than the reality that no service is accessible for a further 6-18 months. Frequently leading to additional crisis and cost for consumers and the health system.

17. Do you have any specific suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers? If so, what are they?

Text box suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers
Provide a realistic time frame for the consumers and their carers for when services are likely to accessed. At the moment often no time frame is provided, leaving consumers unrealistically hopeful about the timeframe in which and what they will receive. Impairing their judgement about future plans in regards to placement, personal care and supports. This exacerbates difficult situations for frontline staff and for consumers when their health deteriorates and crisis situations occur. Further undermining consumer confidence in the system. Within the last week I have had three families express a wish that when they were being assessed for a home care package they were better informed about wait times and the limitations on services provided. As this would have dramatically alerted their decisions on remaining home and possibly prevented crisis situations.