Response 25315208

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Yes
Ticked No

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Ticked Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Peak body - professional
Other - please specify below

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
Ticked People from culturally and linguistically diverse (CALD) backgrounds
People who live in rural or remote areas
People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
NSW
Ticked VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Ticked Metropolitan
Regional
Rural/Remote

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know
Text box for suggestions about improving consumer outcomes
My main concern is staffing levels in aged care facilities and poor quality training of PCAs. These are again only vaguely mentioned in the new standards. The outcaomes listed sound nice but are vague and not quantified in ant way. This will no doubt suit service providers.

11. Are the organisation statements and requirements in the draft standards achievable for providers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know

12. Are the draft standards measurable?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don't know
Text box - suggestions are draft standards measurable
There are basically no objective outcomes listed in the draft standards. Consumers or carer presentatives could be asked to rate outcomes numerically.

13. Are there any gaps in the draft standards? If so, what are they?

Please select one item
Ticked Yes
No
Text Box for gaps in draft standards
Again, a major gap is the omission (yet again) of mandated staff- resident ratios, and minimum standards of training for PCAs, such as an 12- 18 month comprehensive course.

14. Is the wording and the intent of the draft standards clear?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don't know
Text box for suggestions about how wording and intent could be improved
As per above, too vague.

Specific suggestions about each draft standard

16. Do you have any specific suggestions in relation to draft Standard 1: Consumer dignity, autonomy and choice? If so, what are they?

Text box Standard 1 Consumer dignity, autonomy and choice
No

17. Do you have any specific suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers? If so, what are they?

Text box suggestions in relation to draft Standard 2: Ongoing assessment and planning with consumers
No, apart from more specific outcomes.

18. Do you have any specific suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care? If so, what are they?

Text box suggestions in relation to draft Standard 3: Delivering personal care and/or clinical care
Yes- more specific regulations re allied health . Physio and speech therapy are tokenistic in the facility where my mother resides.

19. Do you have any specific suggestions in relation to draft Standard 4: Delivering lifestyle services and supports? If so, what are they?

Text box suggestions in relation to draft Standard 4: Delivering lifestyle services and supports
No

20. Do you have any specific suggestions in relation to draft Standard 5: Service environment? If so, what are they?

Text box - specific suggestions in relation to draft Standard 5: Service environment
More stringent examination of cleaniliness during unannounced visits (more frequently than once per year)

21. Do you have any specific suggestions in relation to draft Standard 6: Feedback and complaints? If so, what are they?

Text box suggestions in relation to draft Standard 6: Feedback and complaints
Consumers and carers should be interviewed more widely and anonymously, as there is widespread reluctance of speaking out for fear of retribution.

22. Do you have any specific suggestions in relation to draft Standard 7: Human resources? If so, what are they?

Text box suggestions in relation to draft Standard 7: Human resources
To include mandatory staff-resident ratios in residential facilities. The current wording is vague and unmeasurable. More consultation with consumers and their representatives are required to get a more objective overview of staffing levels.

23. Do you have any specific suggestions in relation to draft Standard 8: Organisational governance? If so, what are they?

Text box - suggestions in relation to draft Standard 8: Organisational governance
No

Other Comments

24. Do you have any other comments or suggestions about the draft standards?

Text box - any other comments or suggestions
-I am extremely disappointed to see that there is little change to the standards, and they are still just as vague and subjective as the previois standards. How do assessors evaluate if there are sufficient numbers of staff on duty at any one time? There needs to be a mandatory ratio as in child care. - In addition to being an advocate for my mother, who is in residential care, I am also a case manager in the Home Care Package program, and have been for 12 years. The two areas are poles apart and require completely different approaches. A person receiving a few hours of care in their home is nowhere near as vulnerable as an immobile, frail elderly resident with dementia ( as is the case with my mother) who is at the mercy of residential providers 24 hours a day. I believe the standards should be completely different. -The Complaints Commissioner needs to have a lot more authority, and this can only happen with more measurable, objective standards. Keeping silent for fear of reprisal also needs to be seriously addressed; I have witnessed this phenomenon many times, and can understand the reasoning behind it . When representatives are sent bullying letters by a manager for simply being present with their loved ones and speaking up when care is inadequate, the words of reassurance that "you will not be disadvantaged if you complain" ring very hollow.