Response 182090689

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Introduction

2. Are you answering on behalf of an organisation? If so, please provide your organisation's name.

Please select one item
Ticked Yes
No
Organisation
NCOSS

3. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

More detail about you

4. What role best describes you? Please select all that apply.

Please select all that apply
Aged care consumer, including family and/or carer
Aged care service provider
Aged care worker/professional
Aged care advocate
Peak body - consumer
Peak body - provider
Ticked Peak body - professional
Other - please specify below

5. Do you identify with any special needs groups, or, does your organisation provide support or services to any special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
People from culturally and linguistically diverse (CALD) backgrounds
People who live in rural or remote areas
Ticked People who are financially or socially disadvantaged
People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran
People who are homeless, or at risk of becoming homeless
People who are care leavers (which includes Forgotten Australians, Former Child Migrants and Stolen Generations)
Parents separated from their children by forced adoption or removal
People from lesbian, gay, bisexual, trans/transgender and intersex (LGBTI) communities.

6. Where do you live, or, where does your organisation operate? Please select all that apply.

Please select all that apply
Ticked NSW
VIC
QLD
WA
SA
TAS
ACT
NT

7. What is your location, or, the location where your organisation operates. Please select all that apply.

Please select all that apply
Ticked Metropolitan
Regional
Rural/Remote

General questions about the draft standards

10. Do the consumer outcomes in the draft standards reflect the matters that are most important to consumers?

Please select one item
Yes, always
Yes, mostly
Ticked Yes, sometimes
No
Don't know
Text box for suggestions about improving consumer outcomes
NCOSS is concerned that Standard 7.1 uses the term ‘sufficient’ to describe staffing requirements. Proposed Standard 7.1 provides: “7.1. Sufficient workforce to deliver and manage safe and quality care and services.” And makes it the responsibility for providers to ensure that they “have the staffing mix and numbers they require for their consumers to receive high-quality care”. Research has demonstrated a clear link between the provision of registered nurses in an aged care facility and the quality of care.(Australian Nursing and Midwifery Federation, (2016) National Aged Care Staffing and Skills Mix Project Report 2016). This review presents an opportunity to legislate for improvements and move towards strengthening protections by providing a clear statement of the staffing ratios and skills mix required to ensure patient safety. It is important that assessors have an objective standard against which high quality care will be judged.

Specific suggestions about each draft standard

22. Do you have any specific suggestions in relation to draft Standard 7: Human resources? If so, what are they?

Text box suggestions in relation to draft Standard 7: Human resources
NCOSS is concerned that Standard 7.1 uses the term ‘sufficient’ to describe staffing requirements. Proposed Standard 7.1 provides: “7.1. Sufficient workforce to deliver and manage safe and quality care and services.” And makes it the responsibility for providers to ensure that they “have the staffing mix and numbers they require for their consumers to receive high-quality care”. Research has demonstrated a clear link between the provision of registered nurses in an aged care facility and the quality of care.(Australian Nursing and Midwifery Federation, (2016) National Aged Care Staffing and Skills Mix Project Report 2016). This review presents an opportunity to legislate for improvements and move towards strengthening protections by providing a clear statement of the staffing ratios and skills mix required to ensure patient safety. It is important that assessors have an objective standard against which high quality care will be judged.