Response 69595975

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Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
NSW
Ticked Vic
Qld
WA
SA
Tas
ACT
NT

More details about you

8. What role best describes you?

Please select one item
Aged care consumer
Family and/or carer for an aged care consumer
Ticked Aged care worker/professional
Aged care advocate
Clinician/geriatrician
Health worker/professional
Other

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Ticked Yes
No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
regular spot checks should take place, not give people time to quickly print out documentation and have everything in order. things should be in order all the time. people wait until after 9:30am and then assume a check won't happen. i want to see checks at random times during the day or even after hours to see how management copes.

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

Please select all that apply
No reason to make a complaint
Didn't know how to
Too much effort required
Fear of retribution for making a complaint
Ticked No confidence in the handling of a complaint
You are welcome to provide further details on your response
someone complains. company is given a time frame to put in their reply. this gives them plenty of time to get together documentation to back up their claim that they did nothing wrong. you want the assessor to show up and demand documentation straight away. not give these people time to put together paperwork which should already be in place.

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
it should be mandatory for all nursing homes to employ RN's on every shift. i see too many EN's looking after patients with complex care needs but who have no idea what they're doing. then it's up to the one RN who's usually also the care manager to do all the paperwork and look after all the complex clinic needs. it's unfair and shouldn't happen. there needs to be mandatory ratio's in aged care and no more EN's.