Response 635253970

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Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
NSW
Ticked Vic
Qld
WA
SA
Tas
ACT
NT

More details about you

8. What role best describes you?

If other, please specify
Aged Care Provider / Consultant

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Yes, mostly Ticked Yes, sometimes No Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Ticked Yes, sometimes No Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Ticked Yes
No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don’t know

15. What features of the existing assessment and monitoring process should be retained?

Retain assessment & monitoring processes
I cant think of any features that are not important, we are speaking of loved ones lives here, I agree that all the process currently need to continue, maintained and upheld.

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
I think their needs to be more regular visits, unannounced. It seems that to many facilities dress the facility up when they hear of an accreditation coming up, fudge the documents, when in fact they should be up to the standards at all time.

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

Please select all that apply
No reason to make a complaint
Didn't know how to
Too much effort required
Ticked Fear of retribution for making a complaint
Ticked No confidence in the handling of a complaint
You are welcome to provide further details on your response
I find there are too many homes that are not providing quality of life for residents and staff There are a lot of families out their that could back this up that have had experiences in aged care. A lot of decisions in Aged Care are $ driven even since the shift in funding this year. The staff to resident ratio after hours seems to be 2-3 staff per 60 residents which is appalling. Staff try excuse their reasons for residents having a fall during the night, of course anyone sleeping on the floor who needs to maybe visit the bathroom will fall, when exerting excessive effort will fall. With a large percentage of facilities in Victoria that are putting their residents and staff at risk by having floorline beds is the complete opposite of what facilities values, vision and mission are, and yet they do not align with these. We see so many and hear from so many families that when they put their parents in a home, they deteriorate so fast, nutrition goes down, mobility is decreased, outdoor activities are minimised, pressure injuries occur, infections not treated or prevented correctly. Although Procurement has its place in Aged Care, why are they making clinical decisions that are affecting the lives of so many residents? Why are Clinical Director/Manager so lethargic and not prepared to change or make a statement to their teams on better methods caring? Speaking with a couple of clinical nurses, managers -(so called) from various facilities and asking them if they're regularly turning residents that are at risk of skin maceration/breakdown, and also going over the correct pump settings, this was sniggered at and told it too hard, how can we expect our nursing staff to do that. What we see in this current era seems to be a "non caring" attitude, towards what we believe is a very important role. So many staff will excuse themselves because of the residents aggression agitation, but a large percentage of this is caused by the facilities in not providing the level of care that is looked for and expected. At the end of the day what residents what is to age with dignity, have a great quality of life and quality of care. Their are so many other stories that we are informed off, including losses of love ones that could've been prevented with the policies and management in place that this is restricting these.

26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?

Note: this question is included for organisations and those individuals who have not made a complaint
These complaints to be followed through with the FM and CEO, COO and Clinical Manager of facilities.

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
I do have lots more, but running out of time now.