Response 451499582

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Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
NSW
Vic
Qld
WA
Ticked SA
Tas
ACT
NT
City/Town
Adelaide

More details about you

8. What role best describes you?

Please select one item
Aged care consumer
Ticked Family and/or carer for an aged care consumer
Aged care worker/professional
Aged care advocate
Clinician/geriatrician
Health worker/professional
Other

9. Do you identify with any of the following special needs groups? Please select all that apply.

Please select all that apply
People from Aboriginal and/or Torres Strait Islander communities
Ticked People from culturally and linguistically diverse backgrounds
People who live in rural or remote areas
People who are financially or socially disadvantaged
Veterans
People who are homeless, or at risk of becoming homeless
Care-leavers
Parents separated from their children by forced adoption or removal
Lesbian, gay, bisexual, transgender and intersex people

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Ticked Yes
No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
The tokenism of the system. Look at oakden complaints were made for years and nothing happened. People are being ripped off in almost all villages by money hungry companies who under pay employees while trying to get rid of unit "owners" to gain large exit fees etc...

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

Please select all that apply
No reason to make a complaint
Didn't know how to
Too much effort required
Fear of retribution for making a complaint
Ticked No confidence in the handling of a complaint
You are welcome to provide further details on your response
There are clearly legal loop holes that allows for retirement/aged care groups to charge $14 to change a light bulb or charge exit fees or only give 75% of the original purchase price to those who want to sell their unit or town house. How this is legal who knows but it isn't ethical.

26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?

Note: this question is included for organisations and those individuals who have not made a complaint
They could be taken seriously perhaps?

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
Yes do not allow companies to Redacted text our most vulnerable members of society. They are ripping their clients off. All property purchase contracts should have to be signed off by an independent lawyer acting on behalf of the purchaser so they are clear on all the pitfalls and true costs of what they are signing their lives away into.