Response 38304738

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Introduction

2. Do you give consent for your submission to be published in whole or in part?

Please select one item
(Required)
Ticked Yes
No

Details about you

3. Are you answering on behalf of an organisation?

Please select one item
Yes
Ticked No

4. Where do you live or where is your organisation based?

Please select one item
NSW
Ticked Vic
Qld
WA
SA
Tas
ACT
NT
City/Town
Melbourne

More details about you

8. What role best describes you?

Please select one item
Aged care consumer
Family and/or carer for an aged care consumer
Aged care worker/professional
Aged care advocate
Clinician/geriatrician
Health worker/professional
Ticked Other
If other, please specify
Nurse Consultant

Questions about accreditation and monitoring compliance of residential aged care services

11. Do you think that processes to accredit and monitor residential aged care services are effective?

Accreditation process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know
Monitoring process
Please select one item
Yes, always Yes, mostly Yes, sometimes Ticked No Don’t know

12. Do you think processes to review and investigate non-compliance with the accreditation standards are effective?

Please select one item
Yes, always
Yes, mostly
Yes, sometimes
Ticked No
Don’t know

13. Are you aware that sanctions can be imposed on residential aged care services when they fail to comply with the accreditation standards?

Please select one item
Ticked Yes
No

14. Do you think these sanctions are effective?

Please select one item
Yes, always
Ticked Yes, mostly
Yes, sometimes
No
Don’t know

15. What features of the existing assessment and monitoring process should be retained?

Retain assessment & monitoring processes
None

16. What features of the existing assessment and monitoring process should be changed?

Change assessment & monitoring
The scheduled auditing - organisation are able prepare and put systems inplace for the audit only and walk away when it is all over!!! Auditors more time - there is only enough time to skim the surface Consumer experience - resident sre randomly selcted (whichis good) however it does not allow forthose with dementia -hence data is skeded .the elnght of time it isonthe website - there is no opportunity for review and to have the changed until the next accrediation -3 years - Does this mean the home has to get it right the 1st time other wise there is 3 years of backlash

Questions about complaints

17. Have you made a complaint about a residential aged care service in the last 10 years?

Please select one item
Yes
Ticked No

Never made a complaint

25. Please identify why a complaint has not been made.

You are welcome to provide further details on your response
n/a - As a consultant in aged care I want to get it right at all of the time for residents

26. Do you have any suggestions for how complaints handled by the Aged Care Complaints Commissioner could be better handled?

Note: this question is included for organisations and those individuals who have not made a complaint
Consider recruiting more people with experince on the ground -people who are aboe to go into a facility and see the problems - know where to look and who to talk to Unnanounced visits/ follow up Also need people who has a balanced view of both the provider and the relative /representative - an independant bodty who si able to inform the represtative their concern is reasonable or not - stop the angst for relatives

Additional comments

27. Do you have anything else that you would like to contribute to the Review?

Additional comments
The current system is not working 2 days is not enough , at time it akes me 4-5 days to drill down and start unravelling this issues - Staff are good at covering up for a few days a but after a period they can not sustain it you begin to hear and see amazing issues . There is also great work and iniatives being undertaken which shoud not go unnoticed